From dispatch to delivery

Track Your Order

1. Find the dispatch message

When a shipment has a tracking reference, Norelisse sends it to the email address used at checkout. Open the dispatch message and select the tracking link, or copy the carrier reference into the carrier’s official tracking page.

2. Allow for the first scan

A label can be created before the carrier performs its first physical scan. Tracking may therefore show “not found”, “label created” or no movement for a short period after the dispatch message. This does not by itself mean the parcel is lost.

3. Read estimates carefully

The checkout delivery estimate starts after dispatch. Carrier updates can also pause during customs processing, weekends, public holidays, weather disruption or transfer between delivery partners.

4. Ask us to investigate

If tracking has not updated for an unusual period or the delivery estimate has passed, email support@presiy.com with:

• the order reference;
• the email address used at checkout;
• the recipient name and destination country;
• the tracking reference; and
• a short description of the latest carrier status.

We will check the order record and, where appropriate, request information from the carrier. Carrier investigations can take additional time and we will share the available outcome.

Delivery marked complete but not found

Check the delivery location, building reception, household members, safe-place notice and nearby neighbours where appropriate. Then contact us promptly. Do not publish the full delivery address or tracking reference in a public comment.

Last updated: September 11, 2026