Privacy Policy

This notice explains how KAELEN ROVE LTD, trading online as Norelisse, handles personal information when you browse the store, create or use an account, place an order, request support, subscribe to marketing or exercise a privacy right.

Information we collect

• Identity and contact data: name, billing and delivery address, email address and details entered at checkout or in a support request.
• Order data: products, variants, quantities, prices, discounts, fulfilment status, returns and customer-service history.
• Payment-related data: payment method, payment status and limited transaction identifiers. Full card credentials are handled by payment providers and are not made available to us as ordinary order data.
• Device and usage data: IP address, browser and device information, pages viewed, referral source, interaction events and cookie identifiers.
• Marketing preferences: subscriptions, campaign interactions and consent or opt-out choices.
• Information you provide: messages, photographs, reviews or other content submitted to us.

Why we use information

We use information to operate checkout, take and verify payment, fulfil and track orders, provide support, handle returns, prevent fraud and abuse, maintain records, improve product navigation and site performance, personalise content where permitted, measure advertising, send requested marketing, comply with law and establish or defend legal claims.

Depending on the activity and your location, processing may rely on performance of a contract, compliance with a legal obligation, legitimate interests, consent or another lawful basis recognised by applicable law. Consent can be withdrawn for future processing where consent is the basis.

Cookies, analytics and advertising

Cookies and similar technologies may keep the cart active, remember preferences, protect checkout, understand site use and measure campaigns. Some technologies are necessary for the store to function; optional analytics or advertising technologies are used according to the choices and controls available in your region. Browser settings can also limit cookies, although this may affect store functions.

Who may receive information

Information may be shared only as reasonably needed with the SHOPLINE commerce platform, payment processors, fraud-prevention services, fulfilment partners, carriers, customer-support providers, hosting and security providers, analytics or advertising partners, professional advisers, authorities where legally required, and parties involved in a legitimate business transaction. These providers process information under their own terms or our instructions, depending on their role.

International processing

Commerce, payment, delivery and technology providers may process information outside your country. Where required, we use or rely on recognised safeguards for international transfers. Local data-protection rules may differ in the receiving country.

Retention and security

We keep information only as long as reasonably required for the purposes above, including order fulfilment, support, accounting, tax, fraud prevention, dispute handling and legal obligations. Retention periods vary by record type and jurisdiction. We use proportionate administrative, technical and organisational measures, but no online system can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, objection, withdrawal of consent or an appeal. You may also opt out of marketing at any time by using the message link or contacting us. We may need to verify the request and may retain information where law permits or requires it.

To make a privacy request, email support@presiy.com with the subject “Privacy Request” and describe the right you wish to exercise. You may complain to the data-protection authority in your country; UK residents may contact the Information Commissioner’s Office.

Children

The store is intended for customers able to enter a purchase contract in their jurisdiction. We do not knowingly use the store to solicit personal information from children below the applicable digital-consent age.

Changes to this notice

We may update this notice when our services, providers or legal obligations change. The revised version will be posted here with a new update date.

Last updated: September 11, 2026