Clear steps for a considered return

Returns & Refunds

Norelisse accepts eligible return requests made within 30 days after delivery. Product condition, hygiene, safety and any mandatory consumer rights determine whether a return can be accepted.

Start with an authorisation

1. Email support@presiy.com with the order reference, checkout email, item name and reason for the request.
2. For damage, a defect or an incorrect item, attach clear photographs of the item, packaging and shipping label.
3. Wait for eligibility confirmation and return instructions before sending anything.
4. Pack all approved items securely and use the authorised return destination.

Do not send returns to the registered office. It is not a returns facility, and unauthorised parcels sent there may not be received or processed.

Condition rules by department

Women’s and men’s clothing: items must be unworn other than a reasonable fit check, unwashed, unaltered and returned with original tags and any included accessories.

Beauty and personal care: for hygiene and health-protection reasons, products that were supplied sealed cannot be returned after the seal is broken unless they are faulty, damaged or incorrect. Used applicators, grooming tools, cosmetics and other items that cannot safely be resold are not eligible for change-of-mind return.

Home and living: items must be unused, clean and complete, with all parts, instructions and supplied packaging reasonably intact. Assembly, installation, washing or signs of use may affect eligibility unless the item is faulty.

Items we cannot accept

• Items returned outside the applicable period without written approval.
• Personalised or made-to-order products.
• Perishable goods, gift cards and items clearly marked final sale, except where mandatory law requires a remedy.
• Products damaged after delivery through misuse, improper care, unauthorised repair or ordinary wear.
• Any product that does not meet the department-specific condition rules above.

Faulty, damaged or incorrect items

Contact us promptly after discovery. If the claim is verified, we will provide an appropriate remedy, which may include replacement, refund or another remedy required by applicable law. Approved return costs for a verified fault, transit damage or fulfilment error are handled by Norelisse.

Return costs and original delivery charges

For an ordinary change-of-mind return, the customer is responsible for the authorised return cost unless we agree otherwise or mandatory law provides differently. Original expedited or premium delivery charges are not refundable beyond any amount required by law.

Inspection and refund timing

We inspect returned items after they reach the authorised return facility. We will communicate the outcome and, if approved, submit the refund to the original payment method without undue delay and within any mandatory deadline that applies. The payment provider or issuing bank controls when the credit appears. If you have received refund confirmation but the credit is not visible, contact us so we can check the transaction reference.

Cancellation and order changes

Email us as soon as possible. We may be able to cancel or adjust an order before fulfilment starts, but changes are not guaranteed after packing or dispatch. If dispatch cannot be stopped, the applicable return process will be used.

UK and other mandatory rights

Nothing in this policy limits non-excludable consumer rights. Where UK distance-selling cancellation rights apply, the customer generally has 14 days after receiving goods to notify us of cancellation and a further 14 days to send eligible goods back, subject to statutory exceptions. We will apply any mandatory refund deadline and remedy that gives the customer greater protection than this store policy.

Last updated: September 11, 2026