Shipping Policy

This policy explains the delivery process for orders placed with Norelisse. The service, cost and estimate displayed for the customer’s delivery address at checkout form part of that order.

1. Order processing

Orders are normally prepared within 1–3 business days after payment is accepted. Weekends, public holidays, verification checks and unusually high order volumes may extend processing. If an item-specific lead time is shown on its product page, that information takes priority for that item.

2. Delivery services, time and cost

Available services depend on the destination, order contents and current carrier coverage. For eligible destinations, checkout may offer Free DHL Standard Shipping with an estimated 5–7 days. The live checkout is authoritative: a service is available only when it appears for the address entered, and any charge is shown before payment.

Delivery estimates begin after dispatch, not on the order date. They are estimates rather than guaranteed appointment dates. Weather, customs, carrier disruption and remote-area delivery may affect arrival.

3. Where we deliver

Enter the full delivery address at checkout to see whether delivery is currently available. If checkout does not offer a shipping method, we cannot accept delivery to that address at that time. We do not publish a permanent country list because carrier coverage can change.

4. Tracking

When tracking is available, the dispatch email includes the carrier reference or a tracking link. Carrier scans can take time to appear after the label is created. See our Track Order page for practical steps.

5. Address corrections

Customers are responsible for entering a complete and accurate address. Email support@presiy.com immediately if a correction is needed. We will try to help before fulfilment starts, but we cannot guarantee a change once the order has been packed, transferred to a carrier or dispatched. Extra costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

6. Delayed, missing or damaged parcels

First check the tracking history, delivery location and address confirmation. If the delivery estimate has passed, tracking has not progressed for an unusual period, or the parcel arrives damaged, email us with the order reference, checkout email and relevant photographs. We will review the shipment and, where appropriate, open an enquiry with the carrier. Do not discard damaged packaging before the review is complete.

7. Customs and import charges

Cross-border orders may be subject to customs clearance, import tax, duty or handling charges imposed by the destination authorities or carrier unless checkout expressly states that such charges are included. These charges are not controlled by Norelisse. Customers should check local requirements before ordering.

Last updated: September 11, 2026